|Year : 2017 | Volume
| Issue : 6 | Page : 419-431
Prescriber and dispenser perceptions about antibiotic use in acute uncomplicated childhood diarrhea and upper respiratory tract infection in New Delhi: Qualitative study
Anita Kotwani1, PC Joshi2, Urmila Jhamb3, Kathleen Holloway4
1 Department of Pharmacology, V. P. Chest Institute, University of Delhi, New Delhi, India
2 Department of Anthropology, University of Delhi, New Delhi, India
3 Department of Paediatrics, L. N. Hospital, New Delhi, India
4 Indian Institute of Health Management Research (IIHMR) University, Jaipur, Rajasthan, India; Department of Health and Nutrition, Institute of Development Studies, University of Sussex, Brighton, UK
|Date of Submission||12-Sep-2017|
|Date of Acceptance||11-Jan-2018|
|Date of Web Publication||26-Mar-2018|
Department of Pharmacology, V. P. Chest Institute, University of Delhi, Delhi - 110 007
Source of Support: None, Conflict of Interest: None
OBJECTIVE: The objective of the study was to explore the prescribing practices, knowledge, and attitudes of primary care doctors and community pharmacists, regarding antibiotic use in acute upper respiratory tract infections (URTI) and diarrhea in children to better understand causes of misuse and identify provider suggestions to change such behavior.
MATERIALS AND METHODS: Two focus group discussions (FGDs) each were conducted with primary care government doctors (GDs), private general practitioners (GPs), pediatricians, and community pharmacists in Delhi. Each FGD had 8–12 participants and lasted 2 h. Furthermore, 22 individual face-to-face semi-structured interviews were conducted with providers of varying type and experience at their workplaces. Thematic and summative qualitative content analysis was done.
RESULTS: All groups admitted to overusing antibiotics, GPs appearing to use more antibiotics than GDs and pediatricians for URTI and diarrhea in children. Pharmacists copy the prescribing of neighborhood doctors. Antimicrobial resistance (AMR) knowledge was poor for all stakeholders except pediatricians. Causes for prescribing antibiotics were patient pressure, profit motive, lack of follow-up and in addition for GDs, workload, no diagnostic facility, and pressure to use near-expiry medicines. Knowledge was gained through self-experience, copying others, information from pharmaceutical companies, and for some, training, continuous medical education/conferences. All groups blamed other professional groups/quacks for antibiotic overuse. Interventions suggested were sensitizing and empowering prescribers through training of providers and the public about the appropriate antibiotic use and AMR and implementing stricter regulations.
CONCLUSIONS: A package of interventions targeting providers and consumers is urgently needed for awareness and change in behavior to reduce inappropriate community antibiotic use.
Keywords: Antibiotic use, antimicrobial resistance, behavior and perception, focus group discussion, qualitative study, rational antibiotic use
|How to cite this article:|
Kotwani A, Joshi P C, Jhamb U, Holloway K. Prescriber and dispenser perceptions about antibiotic use in acute uncomplicated childhood diarrhea and upper respiratory tract infection in New Delhi: Qualitative study. Indian J Pharmacol 2017;49:419-31
|How to cite this URL:|
Kotwani A, Joshi P C, Jhamb U, Holloway K. Prescriber and dispenser perceptions about antibiotic use in acute uncomplicated childhood diarrhea and upper respiratory tract infection in New Delhi: Qualitative study. Indian J Pharmacol [serial online] 2017 [cited 2021 Jul 27];49:419-31. Available from: https://www.ijp-online.com/text.asp?2017/49/6/419/228448
| » Introduction|| |
Inappropriate antibiotic consumption is a major contributor to antimicrobial resistance (AMR) in the community. Acute upper respiratory tract infections (URTIs) and acute uncomplicated diarrhea are two common illnesses that generally do not require antibiotic therapy though antibiotics are commonly prescribed. In India, studies have revealed up to 53% of patients in primary care in the public sector and about 70% of patients in the private sector receive antibiotics for URTI and acute diarrhea.,,
Prudent antibiotic use, as well as adequate knowledge and awareness about AMR, is needed to contain AMR and this was clearly mentioned in the 2001 World Health Organization (WHO) Global Strategy on AMR  and now clearly stated in the Global Action Plan (GAP) on AMR (2015) prepared by the World Health Organization. To develop effective strategies to change prescriber behavior, qualitative research into their beliefs, motivations, and practices is needed. For qualitative research, focus group discussions (FGDs) were used as this method provides richer and concentrated data on complex behavior. In this study, FGDs and interviews were conducted with doctors (community doctors and pediatricians) and dispensers (community pharmacists and informal dispensers) to understand the (i) treatment practices for acute diarrhea and URTIs in children; (ii) knowledge and attitudes concerning antibiotic resistance; (iii) attitude and behavior regarding antibiotic use; (iv) opinions on strategies to reduce antibiotic prescribing for acute diarrhea and acute uncomplicated URTIs.
| » Materials and Methods|| |
FGDs and semi-structured interviews were conducted for primary care government doctors (GDs) working under Delhi Government, private general practitioners (GPs), pediatricians of the Delhi government sector and private sector, qualified community pharmacists (PH), and informal/hired dispensers (IP). Pediatricians were included as they see many children with URTI and diarrhea, unlike other specialists.
A topic guide was prepared [Annexure 1, Supplement Data [Additional file 1]] which had certain preidentified themes, based on which the FGD probe questions were asked. The study was approved by the Institute Ethics Committee of the first author. Written consent was obtained from all the participants. The FGDs were conducted during September–December 2014.
Eight FGDs were conducted, two from each of four professional groups: GPs, GDs, pediatricians, and pharmacists. The permission was obtained from Directorate Health Services (DHS) office, Government of National Capital Territory (NCT) of Delhi to request all the Zonal-in-Charge of ten districts of NCT, Delhi, for deputing a medical officer from their respective districts for the FGDs. President, Indian Academy of Paediatrics and President, Pharma Solution (pharmacists) confirmed cooperation for FGDs with their respective peer groups. General Secretary, Indian Medical Association Delhi Branch facilitated cooperation of Zonal office bearers. The participants were nominated by their respective professional organizations. Authorities and organizations were able to provide us a representative sample by nominating the participants from each district and different regions of Delhi.
Each FGD consisted of 8–12 participants and elicited detailed information on their stated prescribing patterns for acute diarrhea and URTI in children, views on AMR, and practical interventions for promoting the rational use of antibiotics. Anonymity of all participants was maintained by the use of group abbreviation and serial number. All FGDs were interactive discussions. We ensured that each FGD had participants from all the districts of NCT Delhi. The detailed characteristics of participants are mentioned in [Table 1]. Each FGD lasted for about 120 min and was conducted and moderated by a team of three members – behavioral/social scientist, pharmacologist, and a pediatrician. The social scientist is a professor of social anthropology, and an expert on qualitative research in health and the pharmacologist is a professor of pharmacology who has done many antibiotic use and behavior studies. A pediatrician was included to have a prescribing clinician involved in moderation of the FGDs and to give feedback to the participants at the end of each FGD on what treatment guidelines recommended for the treatment of acute respiratory tract infection and diarrhea. This was felt to be ethically necessary. All FGDs were audio and videotaped. All the participants were informed, and it was mentioned in the consent form that confidentiality will be strictly maintained. After the initial 10 min of interaction with the expert facilitators and in the group, all the participants were comfortable in sharing their views.
|Table 1: Characteristics of participants for focus group discussion and interviews|
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The data generated were supplemented by face-to-face semi-structured interviews with additional participants from different stakeholder groups who were contacted and interviewed at the place of their practice (dispensary/clinic or retail pharmacy shop). The participants for the face-to-face interviews were selected by convenience from those zones of Delhi from where representation was comparatively poor and to cover the entire range of experience of each group [Table 1]. For informal dispensers (sale persons in pharmacy shops), there is no association so only interviews (no FGDs) were held to include their views as this group is involved in dispensing and to an extent in prescribing. Twenty-two interviews (four with GDs, five with GPs, two with pediatricians [government and private], six with community pharmacists, and five with informal dispensers) were conducted. The individual interviews lasted for about 1 h and were conducted by the first author. All interviews were audiotaped.
After transcribing and translating all the recorded FGDs and interviews, data analysis was done using thematic and summative qualitative content analysis. A two-stage analysis was applied by two researchers who read all the transcripts independently and repeatedly. First coding of the data was done by both the researchers and then they compared their open codes until consensus was reached. This was followed by axial coding to check for consistency; the keywords, themes, and subthemes were likewise identified and compared.
| » Results|| |
Four major themes, each with further sub-themes emerged on data analysis of FGDs and face-to-face interviews.
Antibiotic prescribing trends
Prescribing pattern for acute upper respiratory tract infection
Most GDs and pediatricians stated that they initially start symptomatic treatment and restrict the use of antibiotics, unlike private GPs. Dispensers' copied doctors' prescribing:
“I do not give antibiotics at all even if the patient is insisting… nasal drops, decongestants, cough syrups or may be PCM (paracetamol) in case of fever are enough (Private Pediatrician (P. Ped2).”
“Usually when a patient goes to a GP he expects that he will be alright in one or two days' time Doctor does not have any option, he usually has to give antibiotic for fast recovery of the patient (GP4).”
Details for treatment by various stakeholders are mentioned in [Table 2].
|Table 2: Prescribing patterns for acute upper respiratory tract infections in children in the community as mentioned by focus group discussion participants and interviewees|
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Prescribing pattern for acute diarrhea
Most GD and pediatricians were markedly against prescribing any antibiotic, relying solely on zinc and ORS therapy, unlike many private GPs who viewed antibiotics as a first-line treatment for diarrhea, often prescribing a fixed-dose combination of ofloxacin + ornidazole. Pharmacists including informal dispensers copied doctors' prescribing as they did for URTI treatment.
“We give medicine like ORS and zinc for 14 days… as the supply is from NRHM (National Rural Health Mission) stock and we follow guidelines (GD6).”
“I do give ORS and rarely Zinc. I prescribe oflox + ornidazole (GP5).”
“I dispense oflox and ornidazole usually. This is the usual combination that is prescribed by doctors. Apart from this, ORS and Zinc is also sometimes given (Pharmacists (PH 2).”
One GP was prepared to give inpatient treatment in his clinic. “If a child does not respond (to usual antibiotics) in 2–3 days then I admit the patient and give vancomycin intravenously (GP8).”
Details for treatment by various stakeholders are mentioned in [Table 3].
|Table 3: Prescribing pattern by various stakeholders for acute diarrhea in children in the community as mentioned by focus group discussion participants and interviewees|
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Knowledge and attitudes concerning antibiotic resistance and newer antibiotics
Most pediatricians were highly aware of the hazards of antibiotic misuse and that not many new antibiotics are being developed while GPs were not. While many GDs agreed that AMR was a problem in the community, about one-third did not feel the need to press panic button yet as they still were getting good results with antibiotics. “I think AMR is more related to hospital acquired resistance and not due to dispensaries (GD10).” “If I give 10 people with amoxicillin, we get good results. I have not seen that they are resistant with usually prescribed antibiotics (GD5).” Probing revealed that the main condition for prescribing antibiotics was URTIs even though doctors knew that URTIs are usually viral in origin, not needing antibiotics. Some GDs complained that newer antibiotics were not supplied to their dispensaries (primary care). Further probing revealed that many GDs and GPs assumed that newer combinations or variants of the same class were “newer antibiotics.” “Many new antibiotics are available on pharmacy shops which contain two good antibiotics and are usually prescribed by private doctors (GD7).”
GPs mostly denied the severity of AMR in the community calling it manageable with newer antibiotics. Most GPs believed that newer antibiotics are still being developed.
Most pharmacists were unconcerned about AMR. “I don't think (AMR) to be such a bad situation. Antibiotics are necessary for quick treatment (PH 4).” The hired salespersons (informal dispenser [IP]) at the shops were grossly unaware and unconcerned. “If doctors prescribe an antibiotic then it's definitely required and AMR(?) is not such a big problem (IP3).”
Attitude and behavior concerning antibiotic use
Three subthemes underlying antibiotic misuse were identified:
- Major causes for prescribing and antibiotic misuse included: patient pressure, lack of follow up, self-medication, and not losing patients or for profits. Public sector doctors also mentioned huge workload, prevailing culture, no diagnostic facility, and pressure to use short-dated medicines. Details are mentioned in [Box 1].
- Patient pressure: All prescribers and dispensers cited patient demands for antibiotics as the major reason for prescribing antibiotics for diarrhea and URTI.
- Lack of follow-up: All prescribers and dispensers stressed that patients seldom comply with a doctor's insistence on follow-up, especially if they feel better after a few doses.
- Self-medication: Self-medication through reliance on old antibiotic prescriptions or through consulting family or friends is a major cause of antibiotic misuse.
- Pharmacists are a major role player in self-medication. Patients prefer buying antibiotics directly from pharmacy shops to avoid long waiting periods and/or high consultation fees of doctors. Information may be gained from the internet and there is a lack of awareness of antibiotic misuse.
- Profit motives: Most GPs cited profit motives and competition to secure more patients/customers. Community pharmacists were also influenced by the motive to earn profit [Box 1]
- Additional reasons for public sector doctors: Public sector doctors mentioned a few reasons which were specific to their workplace:
- High workload
- Prevailing culture
- Absence of laboratory diagnostic tests
- Erratic drug supply.
Source of information and knowledge: Doctors and dispensers gained their knowledge through self-experience, copying others, information from pharmaceutical companies, and for some, induction training, Continuous Medical Education (CMEs), and conferences [Box 2].
- Experience on the job: Prescribing based on self-experience was frequently followed.
- Medical representatives of drug companies: Both GPs and pharmacists mentioned learning from representatives of pharmaceutical company.
- Following trends of GPs and other doctors: All community pharmacists mentioned picking up prescription patterns of doctors based in their vicinity.
- Induction trainings, CMEs, and conferences: Most doctors expressed their dissatisfaction with CMEs and conferences. GDs appreciated the training on guidelines for treatment of diarrhea which was conducted by their employer, the DHS.
Blame game: all stakeholders blamed other professional groups or quacks/paramedical staff practicing illegally for the problem of AMR [Box 3].
- Blaming inappropriate access to antibiotics of paramedical staff, workers at pharmacy stores: All health personnel unanimously raised the issue of quacks or junior staff in hospital/clinics as major source of antibiotic dispensing to people.
- Blaming each other for misuse of antibiotics: Some public sector doctors blamed GPs as channels of rampant circulation of antibiotics in community.
GPs attributed over the counter (OTC) dispensing of antibiotics by pharmacists as the major channel of easy access to antibiotics.
Pharmacists blamed the doctors for irresponsible prescription of antibiotics which lead people to demand those antibiotics.
Strategies for interventions to reduce antibiotic prescribing for acute diarrhea and acute upper respiratory tract infection
Three types of practical intervention were suggested:
- Sensitizing and empowering the doctors/medical staff through the provision of independent information, treatment guidelines, undergraduate training, and CME on common conditions including acute diarrhea and URTI by employers and associations.
- Creating public awareness regarding the rational use of antibiotics through national campaigns, using visual and print media and various channels including pharmacy shops.
- Implementing stricter regulations regarding antibiotic prescription and usage, not only applicable for OTC sales in pharmacies but also for the supply of relevant antibiotics to public primary care and stricter rules for pharmaceutical companies to approach GPs and pharmacy shops. Both doctors and pharmacists suggested that there should be a government unit dedicated to promoting rational use of antibiotics.
Details are mentioned in the [Box 4].
| » Discussion|| |
This study shows that prescribers and dispensers admitted to much misuse of antibiotics for acute URTI and diarrhea, especially in private sector, which is consistent with findings from other studies., Despite knowing that URTI is often viral, not needing antibiotics, and despite guidelines against the use of antibiotics for URTIs, all the doctors including pediatricians reported administering antibiotics in cases of URTIs. Recent surveys , conducted in India have demonstrated findings similar to those of our study, for example, a survey conducted by the WHO in September–October 2015 showed high and inappropriate antibiotic use for acute URTI and diarrhea. In the present study, we found combination of antibiotics (ofloxacin + ornidazole) for diarrhea was commonly used by GPs and community dispensers who also thought that most antibiotic combination products constituted new antibiotics. Community dispensers copied the prescribing of neighborhood GPs, and this is a major concern as private pharmacy outlets are popular and the initial source of treatment in most low-middle-income countries including India. It may be that rational prescribing by doctors would lead to less misuse of antibiotics at private retail pharmacies. Therefore, policymakers must take all steps to “educate”' doctors about the optimum use of antibiotics which may automatically have an impact on the prescribing and dispensing habits of pharmacists and informal dispensers.
Patient pressure as found in this study has often been reported elsewhere. It is possible that prescriber perception of patient pressure is greater than actual pressure. In this study, prescribers were convinced that it was patients who asked for strong medicines, though in a previous study from New Delhi, doctors agreed that most patients wanted “strong medicine” for quicker symptomatic relief but were not aware of antibiotics. Therefore, one of the interventions could be public awareness on antibiotic and appropriate use of antibiotics as clearly mentioned for GAP on AMR by the WHO.
Some studies have shown that doctors perceive it easier to prescribe antibiotics than to refrain from giving them and that they believe AMR is a problem but less relevant to their own practice., However, in Sweden patients reported higher confidence in physicians who had given information to them, whether or not they prescribed antibiotics. A study conducted in Nepal  has shown that patients' demands did not influence prescribing behavior and patients were happy to accept advice from prescribers, even if that meant taking fewer drugs. A study conducted with high school teachers and students in New Delhi  revealed that patients are not encouraged to ask questions, nor is counseling done by doctors so indicating less actual patient demand and more perception of demand for antibiotics by doctors. Public awareness programs on the appropriate use of antibiotics as suggested by various groups in this study will not only be useful for patients not to demand antibiotics but also ease the perceptions by doctors for demand of antibiotics.
Blaming patients or other practitioners is an interesting finding found in this study though has also been reported. Doctors have been found blaming patients, public sector doctors blaming private sector doctors, and doctors blaming pharmacists for dispensing antibiotics inappropriately without prescription. Community pharmacists, in turn, have stated that they pick up prescribing knowledge from doctors.
The poor awareness of community doctors about AMR, their feeling that AMR was not a problem, and their false belief that combination products represented new antibiotics is worrying and needs urgent attention by the policymakers and regulators. Even where some doctors admitted to the fact that AMR may cause some resistant urinary tract infection cases, many doctors did not seem to realize that AMR may make surgery and cancer chemotherapy impossible. Other studies have also shown that doctors consistently denied resistance in their wards and did not suggest any measures to change their faulty prescription behavior.,
In this study, most GDs wanted regular weekly literature on issues such as AMR, but at the same time, many GDs mentioned not having enough time to participate in CME or read literature due to being overburdened with patients and administrative work. While GPs advocated stricter policies, they themselves were unaware of newer regulations under the new H1 schedule for restricting the sale of antibiotics. The Government of India has introduced H1 schedule  for restricting the OTC sale of antibiotics as per Antibiotic Policy (MHFW 2011). Under schedule H1, all third-generation and newer antibiotics are listed, for these antibiotics' prescription is mandatory and pharmacists are supposed to keep a record of the sale. However, ground-oriented steps have not yet been taken to check OTC sales. Many pharmacists agreed during the FGDs that they honor old prescriptions brought by patients and dispense antibiotics without prescription which indicates that, in reality, very few pharmacists actually complied with the H1 rule for dispensing antibiotics under schedule H1. The policy, though formulated, has not been publicized much. A recent study (2016) has reported high sales of OTC antibiotics (including carbapenems) in spite of federal regulation of schedule H1; the authors of that study concluded that behavior change among doctors and patients should be prioritized.
Interestingly, both doctors and pharmacists suggested establishing a “Rational Antibiotics Use Cell” within the Ministry of Health, to coordinate the implementation of a package of policies. The suggestion to implement a package of policies targeting providers and the public mirrors actual experience found elsewhere. Such a policy package would include strict monitoring of OTC antibiotic sales, surveillance of antibiotic use, and inclusion of AMR and rational use of antibiotics in medical, nursing, dental, and pharmacy curriculum and relevant training at undergraduate level and in CME as mentioned in GAP  and recently National Action Plan (NAP) on AMR developed by Government of India. Attention should also be given to the government supply system since it was mentioned that there was pressure to use the near expiry antibiotics (whether or not it was appropriate) and that newer antibiotics were supplied to dispensaries (primary care) despite not being in the essential medicine list for dispensaries, as reported previously. Such supply of second- and third-generation antibiotics to primary care should be curtailed.
One main limitation of the study was that only four to six GDs, community pharmacists, and GPs from North, South, East, and West Delhi were involved in FGDs and thus may not be representative of general practice as a whole. However, in addition to FGDs, we also did in-depth interviews with various stakeholders included in the study with special care to get representation from all districts, gender, and age. Common themes did emerge from the FGDs and thematic saturation was satisfactorily achieved; yet caution should be taken in generalizing the findings. Another limitation could be that attitude, knowledge, and belief of doctors and pharmacists have changed since the study was conducted in September–December 2014. However, attitudinal and behavioral changes typically occur over a long time, requiring sustained outreach and interventions. India is planning such interventions under activities for NAP on AMR. A further limitation is that the behaviors reported in this paper may not actually reflect what prescribing and dispensing is actually done by the FGD participants and interviewees. Nevertheless, this study is the kind of study that supplies the data needed to develop targeted outreach and strategic interventions.
This study is probably the first in-depth qualitative study in India trying to explore the antibiotic prescribing practices for acute diarrhea and for URTI in children and knowledge and attitude regarding AMR by various prescribers in the community including community pharmacists. The findings have important implications as one of the main strengths of this study was the participation of both public and private sector doctors including pediatricians and community pharmacists including informal dispensers.
| » Conclusions|| |
The study highlights the inappropriate use of antibiotics for acute URTI and diarrhea, together with a lack of awareness about AMR, by doctors and dispensers. None of the providers viewed themselves as part of AMR problem, blaming others, including consumers. Interventions suggested for decreasing use were often aimed at others, not themselves. There is an urgent need to (1) increase the awareness about misuse of antibiotics in acute diarrhea and URTI and how it contributes to AMR through training of both providers and the public on appropriate antibiotic use and AMR, (2) implement a package of policies (including managerial interventions such as supplying appropriate antibiotics and enforcing regulations) to encourage all stakeholders to use antibiotics appropriately, and (3) regularly monitor antibiotic use in the community to evaluate policy effectiveness and inform further actions to improve the rational use of antibiotics. Current political commitments in the country can contribute to an enabling environment for actions. Government of India has developed the NAP on AMR which is aligned with the GAP of WHO and is committed to combat AMR, soon activities as per NAP will be started and the findings of the present study will be useful for many activities.
The work was funded the WHO, South East Asia Regional Office, New Delhi. Mr. Tapan Behl and Ms. Zeba helped in organizing the FGDs and video and audio recording of FGDs and face-to-face interviews.
Financial support and sponsorship
Conflicts of interest
There are no conflicts of interest.
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[Table 1], [Table 2], [Table 3]